All our services are hosted in a data center in Melbourne, Australia.
If you require SSL you will need a public IP address. This is $4.30 per month and is included in our fixed hosting packages. The pricing is also included in the calculator when creating your custom environment in the Cloudlets dashboard.
You can host multiple domains in one environment, however, this would require you to configure your selected application server to serve the correct content, see: https://docs.jelastic.com/multiple-domains-php
Our support services are available 24/7, for a full breakdown please see the 'Emergency Support' section on the contact page at: https://cloudlets.com.au/contact.html
Our support staff are 100% Australian based. They are trained server administrators (not level 1 support technicians).
We can provide full integration with the HTTP/3 CDN edgeport.com. This includes locations in Australia, and is charged at $0.08 USD/GB (approximately $0.115 AUD/GB).
All pricing is in AUD unless otherwise quoted - for example where we are passing on a cost from a supplier such as the Edgeport CDN.
Backups are taken each night to separate infrastructure and retained for a minimum of 14 days.
Backup restorations are free of charge and are done by our friendly support team on request.
We provide many layers of security. We scrub all international traffic at a DDOS scrubbing center in South East Melbourne. We have an edge firewall for added DDOS protection. We then have added IDS/IPS firewalls to block common exploit requests. Finally the Jelastic platform provides it's own firewall management in the dashboard to provide a complete network protection solution. You can also map local ports to different endpoint ports.
We have outlined email hosting options on a dedicated page at https://cloudlets.com.au/email.html
The team at cloudlets are ready to help you with any advice you may need in setting up and configuring your environment. Please don't hesitate to reach out to us. Our mission is to provide you with a service that not only outperforms competitors but costs you less.